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Hertz Rep Expertly Dismisses Twitter Complaint About Rental Car Smelling Like Marijuana

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The Hertz social media team has to deal with a lot of questions and complaints on any given day. But on Thursday, the rental car company’s Twitter account heard from someone who was especially upset that the vehicle they picked up in California was “infested with the smell of marijuana.”

The person behind the Hertz account, who identified themselves as “JG,” apologized to the dissatisfied customer and recommended reaching out to its roadside assistance line for an exchange.

Well, the customer, using the Twitter handle @landryandlee, had apparently tried that already and was asked whether the car was still drivable. If it was and they still didn’t want to drive it, the company’s staff reportedly suggested getting the car towed at the customer’s expense.

“To clarify, have you found drugs in the car?” Hertz’s JG asked. “Are you in immediate danger?”

The customer was uncertain whether there actually was cannabis in the vehicle but said “I do not feel comfortable driving the car.” Worse yet, the customer’s son had a hockey game the next morning and “I have now spent my entire afternoon dealing with this and no resolution.”

Alas, as a member of the Hertz social media team whose job generally requires them to defer complaints to employees who can handle the situation, JG informed the customer that they “cannot assist further.”

“If you did indeed find marijuana in the vehicle please document it, remove it, and contact the authorities if you feel it’s actually necessary,” the Hertz account replied. “If you are not in any immediate danger, please follow the advice.”

The customer did not find the advice helpful.

“You really cannot help me?” @landryandlee wrote. “All I want is my rental car to be replaced….how can a rental car company not take care of this???”

“We apologize for this. Please go to your nearest Hertz location for more assistance,” JG said.

Hertz’s JG got props from some marijuana enthusiasts on Twitter for the chill response to what seemed to be a relatively benign situation. And one jokester followed up on the threat to ask JG whether it was possible “to have my next rental pre-loaded with pre-rolls?”

And the chill-as-always JG replied, asking the Twitter user to “DM us with your reservation number” and also “clarify your question.”

It’s unclear whether the customer ultimately got the vehicle exchange or whose team won Friday’s hockey match. This story will be updated if we learn more.

15 Of The Best Marijuana-Related Tweets From Politicians In 2018

Marijuana Moment is made possible with support from readers. If you rely on our cannabis advocacy journalism to stay informed, please consider a monthly Patreon pledge.

Kyle Jaeger is Marijuana Moment's Los Angeles-based associate editor. His work has also appeared in High Times, VICE and attn.

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SXSW Wants You To Submit Marijuana Panel Ideas For 2020 Event

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South by Southwest (SXSW) is soliciting ideas for marijuana-related panels to be featured at next year’s festival.

The Austin-based conference—which celebrates music, film, art and innovation at annual events—promoted its “Cannabusiness Track” in a tweet on Friday.

The 2020 marijuana track will involve panels that explore the “technological, cultural, financial, legal and political ecosystems that are defining the cannabis-focused enterprises of both today and tomorrow,” according to a description.

It “presents insights for professionals experienced in this rapidly-evolving industry, as well as introductions for newcomers who are just starting to enter this space.”

Have a concept for a panel that’d be a good fit for the program? There are only a few days left before Friday’s deadline to submit ideas through SXSW’s online tool. The festival will take place March 16-22, 2020.

Marijuana has become a mainstay at the Texas conference, with this year’s SXSW showcasing more than 20 cannabis events—with panels covering everything from female entrepreneurship in the marijuana industry to the state of cannabis politics in the Lone Star state.

Social justice advocates protested a SXSW keynote speech delivered by former Republican House Speaker John Boehner, who declined to act on reform while serving as a congressional leader but has since joined the board of one of the world’s largest cannabis companies.

The activists argued that legalization and restorative justice must go hand-in-hand, and Boehner represented a profit-driven “Big Marijuana” industry that’s antithetical to that goal.

SXSW included an advisory on its new Cannabusiness Track submission page, noting that “cannabis and related laws vary.”

“Programming in this track is designed to inform attendees about this fast-changing industry, and does not promote the use or sale of illegal drugs,” SXSW wrote.

FDA Official To Keynote Major Hemp Industry Conference Next Month

Marijuana Moment is made possible with support from readers. If you rely on our cannabis advocacy journalism to stay informed, please consider a monthly Patreon pledge.
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Tom Hanks Denies Fake Quote Promoting CBD Company

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Actor Tom Hanks wants you to know that he is not, in fact, feeling like a new person after using a CBD product from a California-based cannabis company.

In a tweet posted on Wednesday morning, Hanks denied a quote attributed to him that described advances in the CBD industry as “remarkable” and stating that he was “feeling like a new me” after using a cannabidiol product from a company called Cali Naturals.

“FRAUD! INTERNET FAKE! Just so you know,” the star of films such as Forrest Gump and Cast Away wrote, sharing a photo of the false quote.

For reasons that aren’t entirely clear, Hanks has been featured in several dubious articles in recent years casting him as a champion of the non-intoxicating cannabis compound.

In another quote with questionable sourcing, Hanks reportedly said in 2017 that he was “fed up of taking various pills” and first tried using CBD to “soothe my anxiety.”

While it’s not clear if the Cali Naturals cited in the new misattributed quote is the similarly named California Naturals CBD, a representative of that company told Marijuana Moment in an email that the development is part of a pattern they’ve experienced and that they did not know the origins of the Hanks hoax.

Someone “has been using our company name to falsely gain customers, maybe to scam them,” Erin Janson said. “We have received many emails from unsuspecting people saying that they purchased CBD from us and were charged for orders they did not want, or signed up for a monthly CBD club after they got a free trial.”

“We are just a small family business trying to make it in the CBD world,” Janson said. “We hope this does not tarnish our name or products.”

In any case, Hanks cleared the air with his all-caps Twitter statement. He might have been flying high as an astronaut in the 1995 film Apollo 13, but he’s certainly not the spokesperson for cannabis that some would have you believe.

Several Grateful Dead Members Call On Fans To Support Marijuana Reform

Photo elements courtesy of Dick Thomas Johnson and Kimzy Nanney.

Marijuana Moment is made possible with support from readers. If you rely on our cannabis advocacy journalism to stay informed, please consider a monthly Patreon pledge.
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Several Grateful Dead Members Call On Fans To Support Marijuana Reform

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Three founding members of The Grateful Dead and a member of the spinoff group Dead & Company used part of their Independence Day to promote marijuana reform.

Songwriter and guitarist Bob Weir and drummers Mickey Hart and Bill Kreutzmann, who are now part of Dead & Company, each called on their social media followers to get involved with the Cannabis Voter Project, which “aims to educate Americans about about how voting can impact cannabis policy.” Dead & Company bassist Oteik Burbridge also used his platform to promote the organization.

Fans were encouraged to text “CANNA VOTER” to 40649, which prompts them with questions about federal cannabis reform and automatically generates messages to their congressional representatives. The musicians are also inviting supporters to visit a Cannabis Voter Project booth at one of Dead & Company’s shows in Colorado.

HeadCount, a non-profit organization that partners with musicians to register voters and operates Cannabis Voter Project, has been working with Dead & Company—and the band’s upcoming Colorado shows will put the focus on marijuana reform.

“No better way to celebrate #IndependenceDay than telling elected leaders what you believe in,” Weir wrote. “If you happen to consider yourself a ‘Cannabis Voter,’ text CANNA VOTER to 40649 or visit [Cannabis Voter Project] on #ParticipationRow at our Colorado shows.”

“I’ve smoked a lot of weed. And I vote,” Kreutzmann said. “If you‘re like me you should visit @HeadCountOrg’s @Cannabis_Voter Project booth on Participation Row in Boulder this weekend!”

The partnership makes sense given The Grateful Dead’s close association to the counterculture scene and cannabis across the span of several decades. Hart also owns a marijuana company that sells small joints in shops throughout Northern California.

Musicians are increasingly speaking out about cannabis politics. Last month, for example, Killer Mike discussed why rap artists deserve more credit for advancing marijuana legalization. And Rolling Stones’s Mick Jagger gave the governor of Illinois a shoutout at a Chicago concert on the day he signed a cannabis legalization bill.

Mick Jagger Gives Illinois Governor A Shout Out For Legalizing Marijuana

This piece was updated to note that additional The Grateful Dead and Dead & Company members posted on social media about Cannabis Voter Project.

Photo courtesy of Wikimedia.

Marijuana Moment is made possible with support from readers. If you rely on our cannabis advocacy journalism to stay informed, please consider a monthly Patreon pledge.
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